RETURN POLICY

Parts Returned for Credit

Goods may be returned up to 60 days from the date received. All returns are subject to a restock fee outlined below. Credit will be issued upon receipt and inspection. If a part is nonstock/ special order, it will be returned to the manufacturer for credit.

Restock Fees

1 - 60 Days : 25% + Shipping
61+ Days : Can no longer be returned

Non-returnable Items

• Electrical parts
• Parts that have been installed
• Custom cut wire, hose or fiberglass tubing
• Fuel components that have fuel contamination

Additional Exceptions or Charges

• Parts not returned in original packaging and resellable condition will be subject to a 25% repackaging fee or will be denied credit altogether.
• Electrical parts, installed parts, cut wire or hose, and/or fuel components that have had fuel in them are non-returnable and will be denied credit.
• Credit for special order, non-stock parts will be at the manufacturer’s discretion and will be subject to their restock fee, return freight charges, or can be denied credit altogether*.

Shipping Discrepancies

Please examine the contents of each package carefully and thoroughly! Your invoice is a record of all parts sent, and it should be checked to ensure nothing is missing. Special attention should be made to ensure small parts are not hidden under box flaps or accidentally thrown away with the packaging. Some items require shipment from multiple warehouse locations, so not all items ordered may come in one package on the same day.

If parts are missing, damaged, or mis-picked, please notify the office manager immediately. If the package has been damaged in transit, a claim must be filed immediately with the shipping company. We must be notified within two (2) business days of receipt of parts in order to file a shipping discrepancy claim.

Warranty Returns

All products sold by Cleveland Marine are covered by the manufacturer’s individual warranty. Cleveland Marine plays no role in the determination process and honors the determination made by the manufacturer. Credit of warranty item(s) will be made at the manufacturer’s discretion. Cleveland Marine is not a manufacturer and therefore is not authorized to alter or change the warranty, either expressed or implied, of the original equiopment provider.

All warranty returns must have prior authorization to receive proper credit or replacement. Our sole responsibility will be to provide suitable replacement of parts eligible for manufacturer’s replacement under the manufacturer’s warranty. In the event a dispute arises regarding warranty, Cleveland Marine will accept the manufacturer’s decision regarding replacement or repair.

When making a warranty request for a return, you will need to have ready your invoice or order number, part number, quantity, and reason. Requests for a warranty return can be made by calling our Office Manager. Warranties are handled differently for each manufacturer, so please make sure to call the Office Manager before taking any additional steps. Do not modify, repair, or disassemble the defective part. Doing so may void the manufacturer’s warranty.

Credit

Credit will be issued upon receipt and inspection. If a part is non-stock/special order, it will be returned to the manufacturer for credit approval. Once credit is received from the manufacturer Cleveland Marine will issue a credit or reimburse the client based on the original payment terms of the order.

Denied Returns

The client will be notified if a return is denied credit. Items that are denied credit can be picked up if applicable or shipped back to the dealer at their expense. Unclaimed parts will be disposed of after 60 days.